Direct Wardrobes complies with the Australian Consumer Law.
1. Change of Mind
We offer a 24-hour cancellation window from payment. After this period, we do not accept change-of-mind returns or refunds, including for incorrect measurements or selections supplied by you, where we supplied the agreed order.
2. Faulty Products
You may receive replacement if a product has a major failure. This includes a product that:
Has a fault serious enough that you would not have purchased it had you known.
Is unsafe.
Differs significantly from its description or sample.
Cannot perform its normal purpose, or an agreed purpose, and cannot easily be fixed within a reasonable time.
For a minor fault, we will provide an appropriate remedy within a reasonable time.
3. Making a Claim
Contact info@directwardrobes.com.au with your proof of purchase and details of the issue. Please contact us before returning goods.