Direct Wardrobes respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website, contact us or place an order.
1. Collecting & Using Your Information
We collect information you provide, including your name, contact details, delivery address, order details and any measurements or images you send us.
We use this information to:
Process payments and fulfil orders.
Arrange delivery or factory collection.
Respond to enquiries and provide support.
Verify order details and help prevent fraud.
Improve our products and website.
2. Sharing Your Information
We share information with service providers where needed to operate our business, including payment processors, delivery providers, website hosting and email services.
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We do not sell your personal information.
3. Protecting Your Information
We use reasonable security measures to protect personal information against loss, misuse and unauthorised access.
Our website uses encrypted HTTPS connections. Card payments are processed through Stripe; we do not receive or store your full card details. No website or electronic storage system can guarantee complete security.
4. Cookies & Website Activity
Our website uses cookies and browser storage to support shopping, security and website functionality. Where enabled, Google Ads tracking helps us measure advertising performance.
You can manage cookies through your browser settings, although some website features may be affected.
5. Access, Corrections & Questions
Contact us to request access to or correction of your personal information, or to raise a privacy concern. We may need to verify your identity before responding.
Email info@directwardrobes.com.au.
6. Providing Your Information
You can browse our website without providing your contact details. However, we may be unable to process an order, arrange delivery or respond to an enquiry without the necessary information.